New Era (Staffordshire and Stoke on Trent)

New Era is the holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke on Trent.

Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, New Era provides free and confidential support for victims, perpetrators and their families.

What is Domestic Abuse?

It takes many forms, is never acceptable and includes psychological, emotional, physical, financial, sexual and verbal abuse.  If you’re suffering domestic abuse, you’re likely to feel isolated, hurt, upset and scared.

Domestic abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.

This can encompass but is not limited to the following types of abuse:

  • Coercive control
  • Psychological and/or emotional abuse
  • Physical abuse
  • Sexual abuse
  • Financial abuse
  • Harassment
  • Stalking
  • Online or digital abuse

Support for Victims

24-hours a day, 7-days a week, specialised help is available for all victims when they need it most. The service also provides a live chat facility.

New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people for as long as they need it.

Local Support

Specially trained New Era staff are able to help you, whether you’ve made a report to the police or not.  Operating right here across Staffordshire and Stoke-on-Trent, victim services are provded by Victim Support and are available for everyone, with safety and recovery prioritised.

Your first step to getting help is to contact New Era.

Call 0300 303 3778 and speak to someone now.

Alternatively, if you’d like to chat remotely to New Era, you can do this now by live chat.

In an emergency, dial 999.

Find out here about the support available from New Era for victims and those affected by domestic abuse. Agency referrals:

Anyone that’s displaying unhealthy or abusive behaviour within their relationship and wants to change this can access help from New Era. It’s available to everyone and New Era Perpetrator services also can help children under 16 years of age who need help with relationship based behaviour or one-to-one guidance around healthy relationships.

Local services

Perpetrator support is offered by the Staffordshire & West Midlands Community Rehabilitation Company; the Reducing Re-Offending Partnership (RRP) working here across Staffordshire and Stoke-on-Trent.

The support is based on the voluntary participation of the perpetrator and RRP will work with individuals to understand the most appropriate individual or group work programme using a range of evidence based interventions. Accredited Programme’s such as Spectrum and Building Better Relationships are available and operate from short term (10 weeks) to more intensive timeframes (up to 30 weeks). A specialist Out of Court Disposal programme is under development and will be available soon.

Your first step to getting help is to contact New Era. Find out more here.

Call 01785 601 690 and speak to someone now.

For more information on the help available from New Era to help perpetrators change their behaviour, visit:

Agency referrals: