Please note: our live chat service is undergoing essential maintenance between 5am-8am on Thursday 18 August. During this period, some users may experience an intermittent service. If you would like to speak to someone during this time, you can call our free Supportline on 08 08 16 89 111.
If you need support after crime, you can chat to one of our trained supporters. Live chat is a free service available for people affected by crime in England and Wales, 24 hours a day and seven days a week. To start a live chat, select the ‘Chat now’ button below. If you need further support you can:
If you would like to access live chat in Welsh then please request this when you are connected and you will be transferred to a Welsh speaker.
Some people experience difficulties using IE11, if you experience this, please try a different browser — for example, Google Chrome.
Find out what happens when you start a live chat by watching our short animation (opens YouTube).