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Privacy and data protection policy

Victim Support is committed to protecting the privacy of people who visit this website. Please read our privacy and data protection policy below.

Information we collect

If you visit this website, we will collect the individual identification number assigned to your computer when you connect to the internet. This is known as an ‘IP address’ and is automatically logged by our web server and used to facilitate your access to the website. However, we do not use IP addresses to identify visitors to the website. We collect this data simply to monitor overall trends in our site traffic to help us improve the site and deliver a better web experience.

When you send us an inquiry via email, make a donation or fill in a form on this website, you may share your personal information with us. This could include: your name, your date of birth, your postal address, your email address and your telephone number. 

What we use this information for

The personal information you provide voluntarily through this website may be used for the following purposes:

  • to respond to your queries
  • to provide services where requested
  • to keep you informed about our work, news and campaigns and fundraising
  • for research and surveys
  • to claim Gift Aid on your donations
  • to measure trends in the visitors to this website and to improve the web experience for our users
  • to manage your marketing preferences
  • to analyse your personal information to create a profile of your interests and preferences so that we can contact you with information that is relevant to you
  • to understand the background of the people who support us and help us to make appropriate requests for gifts. 

You have the right to request to see or amend any personal information we hold. See the 'your rights' section below.

If you are making a donation or registering for an event, your payment will be processed on a third party site, RSM 2000, on behalf of Victim Support. Any information you provide when making a donation will only be processed by RSM 2000 for the purpose of enabling the payment.

Text to donate — terms and conditions

In case you have donated to us using a text to donate number Victim Support (registered charity number 298028) will receive 100% of your donation. You may be charged for one text message at your network’s standard or charity rate. Always get the bill payers permission.

About text donation

Text donation is an easy and simple way to donate. The money is taken from your mobile phone account or pre-pay balance and paid to us by your network.

If you make a text donation Victim Support (registered charity number 298028) will receive 100% of your donation(s). You may also be charged for one text message each time you text us at your network’s charity or network rate. Always get the bill payers permission.  

If you access the internet from a mobile phone you may incur data charges. Please ensure that the connection you use is secure and take reasonable security precautions particularly when using WiFi.

We use this service provided by a company called RSM 2000 Ltd, they provide a helpline for dealing with any issues related to text donation services. Please call 0330 660 0425 for any queries about your text donation. Please do not use this number for contacting the charity.

Confidentiality and data protection

We do not sell or swap your details with any third parties, but in order to carry out our work, we may need to pass your details to service companies authorised to act on our behalf. 

In exceptional circumstances, we may give the personal information you supply to us to without your consent to other agencies, such as local authorities or the police, where there is a legal reason or requirement to do so. This is normally for one of two reasons; either to prevent harm to you or another person or to comply with child protection requirements. Find out more about confidentiality.

Your rights

You have the right to access the personal information that we hold about you, to ask for that information to be corrected, to update your contact preferences and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights or have any other questions about this privacy statement, please email

Changes to this policy

Victim Support reserves the right to make any changes to this this privacy and data protection policy, and other aspects of this site at any time. Please check this page regularly for any changes.

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