Wiltshire

Phone

0808 281 0113

If you’ve been affected by crime, call your local victim care team in Wiltshire. Lines are open 9am to 5pm Monday, Wednesday and Friday and 9am to 7pm Tuesday and Thursday.

Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in Wiltshire on 0808 281 0113. Lines are open 9am to 5pm Monday, Wednesday and Friday and 9am to 7pm Tuesday and Thursday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

We provide free, confidential and independent support to anyone affected by crime in Wiltshire and Swindon. Our personalised support can help you manage after crime and feel safer.

We can support victims of the following types of crime:

  • Antisocial behaviour, at home or in the community
  • Burglary and theft
  • Criminal damage
  • Fraud and cyber crime
  • Harassment
  • Hate crime
  • Stalking and harassment (non-domestic)
  • Violence and threats (non-domestic)

We can support you in several ways:

  • Help you to feel safer, including safety planning
  • Keep you informed of rights and services you are entitled to
  • Listen and validate your feelings and experiences
  • Help you reflect and explore ways to cope
  • Connect you with specialist services and support networks

In Wiltshire and Swindon, Victim Support does not provide direct services for the following types of crime:

  • Domestic abuse
  • Sexual violence or sexual assault
  • Children and young people (under 18)

If your experience relates to any of the above, specialist local services are available and are best placed to support you – please see the sections below.

If you are unsure on who can support you, please contact us. We will listen and help you access the most appropriate service, even if that support is provided by another organisation.

We do not provide domestic abuse services in Wiltshire or Swindon. Please contact the appropriate specialist local services below:

Swindon

Wiltshire

Both services offer confidential, specialist services to individuals experiencing domestic abuse.

We do not provide support services for sexual violence or sexual assault in Wiltshire. Please contact the appropriate specialist local service below:

First Light provides specialist emotional and practical support for people affected by sexual violence.

We do not provide direct services for children and young people in Wiltshire. Please contact the appropriate specialist local service below:

The Splash Young Victims of Crime Service supports children and young people affected by crime, exploitation and other vulnerabilities.

Last year we offered support to more than 1,200 people affected by crime in Wiltshire.

One of the people we’ve helped recover after crime is Nina*, a victim of theft and fraud.

After going out for the evening with a friend, Nina met a woman who posed as a doctor who had nowhere to stay for the night, as the house she had just bought wasn’t ready.

She seemed so lovely and genuine, and had an ID card and photos, so I let her stay over. In the morning I noticed my bank card was missing; she ‘found’ it for me, but a few days later I noticed £300 had been withdrawn from my account and my disabled badge and water bill had gone missing.

I got help from Victim Support. I’ve had someone to listen to me and be very understanding, which has given me my confidence back and made me aware of different things. I’d become depressed, so I’ve been given weekly tasks to get me back on track.

I didn’t have anyone to talk to but now I do. This woman destroyed my nerves and trust, and Victim Support are really helping with that. Without them I’m not sure where I’d be.

*Name changed to protect identity.

We work with a number of partner organisations in Wiltshire to make sure you get the support you need.

Find out more about some of the services and organisations we work with in Wiltshire.

The council’s responsibilities include services for people experiencing domestic violence, antisocial behaviour and other forms of abuse and crime.

The council’s responsibilities include services for people experiencing domestic violence, antisocial behaviour and other forms of abuse and crime.

Fear Free is a local charity that provides comprehensive support for people experiencing domestic abuse in Wiltshire.

Paragon is a local charity that provides comprehensive support for people experiencing domestic abuse living in Swindon.

SAM is a local charity providing support to people with learning disabilities in Swindon.

First Light is a local charity that works closely with Victim Support in Wiltshire, providing specialist support for survivors of sexual violence and sexual assault.

Splash Youth Action supports children and young people affected by crime, exploitation, and other vulnerabilities.

The PCC, Philip Wilkinson OBE is responsible for and committed to ensuring that all victims and witnesses of crime are at the heart of criminal justice.