West Midlands


0300 303 1977

If you’ve been affected by crime, call your local victim care team in the West Midlands. Lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturday to Sunday.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in the West Midlands on 0300 303 1977.

Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime had had on you.

We’re here to help anyone affected by crime in the West Midlands, not only those who experience it directly, but also their friends, family and any other people involved.

We are an independent charity, it doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us. This support is based on an individual needs assessment and support plan, which is designed to empower you to move forward from the crime. If we are not the right service for you we can signpost and refer to other agencies who can offer the right support. Our team provide a wide range of specialist services that help people affected by all types of crime including, but not limited to, burglary, hate crime, fraud, theft, domestic abuse, rape and sexual assault, child sexual exploitation and terrorism.

Our services are provided by highly-trained dedicated Independent Victim Advocates who are supported by trained community volunteers. Together they support victims of crime through phone support, face-to-face appointments, home visits, community outreach venues, schools, colleges and universities.

We can offer support such as:

Information and advice: even those who do not want ongoing support can get initial emotional support, information and advice.

Longer-term emotional and practical help: this support is based on an individual needs assessment and support plan, which is designed to empower you to move forward from the crime. Crime can have a damaging effect on your mental and emotional wellbeing. If you’ve been affected by crime, one of the ways we can help you is by giving you the support you need to cope with emotional stress. What we do is similar to counselling, but it’s not the same, but when we think someone does need full counselling, for example with problems such as post-traumatic stress disorder, we can help to arrange it. Our staff are trained to listen, give information and offer feedback. They can help you to make sense of what you’ve been through, discuss your options and help you to feel like you’re getting your life under control again. We can provide a safe, neutral place for you to voice your fears, worries and emotions. This helps a lot of people to cope and move forward after a crime. If you need specialist help that we don’t think we can provide ourselves, we can contact other agencies for you to get the support you need. We work closely with a wide range of charities and other organisations that have the expertise to help you with many of the problems caused by crime. We offer a wide range of ‘Beyond Crime’ workbooks, and access to online resources, which are self-help materials to help you to overcome the impact of crime.

Advocacy: we can help to advocate for you with housing and other practical matters, for example if your job or education has been affected.

Personal safety services: we can aid in safety planning and in some cases offer window, door and personal alarms. We offer workbooks which provide information on how to keep your property safe.

Help in navigating the Criminal Justice System: we help victims to be aware of their rights. We can liaise with the police on your behalf and can attend the police station with you to help you to report a crime, should you wish for us to, we can also be there whilst you make a statement. We can provide information on Criminal Injuries Compensation Authority (CICA) and can help you to write a Victim Impact Statement.


You have got me through a lot of anxiety. You were always there when I needed that support, on the phone and in person. I’m very grateful for the ongoing support and help I’ve received, as this helped me a great deal to get through very difficult times.

Thank you so much, you are the first person to listen to me and have supported me to get the ball rolling to move on from abuse.

Thank you for listening to me. I can’t tell you how much you have actually helped me just by listening. I was starting to believe that I wasn’t worth anything. I’ll never be able to thank you enough.

You will never realise how much your support has helped me, you have been my lifeline I don’t know what I would have done without you.

As well as offering emotional and practical support to people affected by crime and while we do support Hate Crime victims across the West Midlands, we also have a specialist Hate Crime team that supports our work in the Wolverhampton and Solihull areas, and a Road Death and Serious Injury team covering the West Midlands.

Hate Crime Project Wolverhampton and Solihull

What is Hate Crime?

A hate crime is any crime that is motivated by prejudice against certain characteristics of a person’s identity, or perceived identity. These characteristics are:

  • Race
  • Religion
  • Disability
  • Sexual Orientation
  • Gender Identity.

Hate crimes include assaults, criminal damage, harassment, murder, sexual assault, theft, fraud and burglary.

You can also get support where you have been affected by a Hate Incident.

A hate incident is when a crime has not occurred but a person has been the victim of hostility or prejudice because of their race, religion, sexual orientation, gender identity or disabilities.

Hate incidents could include verbal abuse like name-calling and offensive jokes, bullying or intimidation, threats of violence, hoax calls, abusive phone or text messages, hate mail, online abuse for example on social media, malicious complaints for example over parking, or damage to things such as your home.

Anyone can be affected by hate crime and it can be a very frightening and traumatic experience. The experience of hate crime is often life-changing. Being targeted for who you are sets hate crime and its affects apart from most other types of crime.


Some of the people we have supported so far have said:

Thanks you so much for your call yesterday. It was so refreshing to speak to you and when we got going, your call made me feel so much better.

Your staff member has been marvellous with my daughter.

Reporting Hate Crime

You can report a hate crime:

If you’ve been affected by Hate Crime and live in Wolverhampton or Solihull, you can call your local Hate Crime Team directly on 01902 795830 or email Hatecrime.Westmidlands@victimsupport.org.uk. All Hate Crime victims in the West Midlands can contact 0300 303 1977.