01926 358060

If you’ve been affected by crime, call your local victim care team in Warwickshire. Lines are open 9am-5pm Monday to Friday. Alternatively, you can contact us via live chat any time (available 24/7). We also run drop-in sessions throughout Warwickshire.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in Warwickshire on 01926 358060. Lines are open 9am-5pm Monday to Friday.

We also run drop-in sessions throughout Warwickshire. You can check our schedule on our Twitter page @VS_Warwickshire.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

Contact us via live chat any time (available 24/7).

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

We give emotional and practical help to people who have been affected by crime in Warwickshire. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

If you call your local Victim Support team, we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, getting advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in Warwickshire,  including:

  • Victim Caseworker

In Warwickshire, alongside our team of highly trained and experienced volunteers, we also have a Victim Caseworker who provides emotional and practical support to victims of all types of crimes.

  • Children and Young People Caseworkers

In Warwickshire, we have specialist Children and Young People Caseworkers who provide emotional and practical support to children and young people, aged between 4 and 18, who have either been the victim of, or witnessed, crime.

  • Restorative Justice

In partnership with Warwickshire Police and other agencies, Victim Support is helping victims of crime access a bespoke restorative justice service. Restorative justice is a process that brings together people harmed by crime with those responsible for the harm. This communication, using experienced facilitators, enables everyone affected by the crime to repair the harm and find a positive way forward. To make a referral or for general enquiries about restorative justice, please email us.

Last year we offered immediate support to over 6,000 people affected by crime in Warwickshire, and gave in-depth support to nearly 800 people.

One of the people we’ve helped to cope after crime is Margaret, a victim of sexual abuse in the 1950s and 60s. The perpetrators were her step-father and, later, her foster parents.

I was sent to live with foster parents. After a while my foster father began raping me in front of his wife. I told my mum what was happening but she didn’t believe me. I was too scared to tell the social worker who visited and pretended that everything was fine.

When I became pregnant they tried everything to get rid of it but it didn’t happen. The police moved me to an unmarried mother’s home and I had the baby and it was adopted. I was then put in a children’s home.

Margaret was receiving counselling from a specialist organisation Safeline, who had heard about Victim Support’s track record in gaining compensation for victims of childhood sexual abuse and referred Margaret to our services. Margaret’s claim for criminal injuries compensation was turned down twice, but with our support and Margaret’s own strength and determination, a significant award was achieved.

In my day, you didn’t want to make a fuss – you didn’t think anyone would believe you.  I think if organisations like Victim Support and Safeline had been around then, I’d have stood a much better chance. I don’t think I would have had to go through a pregnancy, an adoption and later an abortion.

The best thing about Victim Support was having someone who cared, someone who believed me. I first went to them because I wanted some acknowledgement of what I had experienced, some recognition that what I had said was true. I wanted some closure.

Anne from Victim Support was very good. She came to my home and gave me plenty of time to talk. She was very understanding and she wasn’t judgemental in any way.  Sometimes people do judge you, though they shouldn’t. Anne wrote everything down and she was positive – that’s a word I use very gratefully.

When my claim was turned down, she came with me to the tribunal and she was a great support to me emotionally. They did ask me questions and I found it very, very hard to talk through everything I had gone through, to relieve my worst nightmares. When they said they were going to award me compensation, it just didn’t sink in. Anne turned to me and said, “You got it Margaret! You’ve got it!” I just couldn’t believe it.

So it was a lovely surprise to get the payment. It has been a great help. My husband is recovering from illness and we were able to visit his son and grandchildren in Portugal. But how can you put a figure on what you’ve gone through and lived with for over fifty years?

I went to a special Victim Support meeting to talk with the police about my experiences. I’d always found the police intimidating but this time they were open and much less scary. They really listened to me and I felt relieved. I had always kept my mouth shut but now I feel like I have a voice.

Over the years there have been many times when I’ve felt completely on my own, not knowing where to turn. That day at Victim Support I felt like I wasn’t alone.

I now want to help others. I have been asked to give talks locally and I’ve written a book about my experiences called ‘Always Chasing Butterflies’. It was a very emotional process as I’ve had to relive things that I’d locked away.  What I want to tell people is there is a light at the end of the tunnel. I’ll never get over what happened to me, but I have learnt to live with the scars.

We work with a number of partner organisations in Warwickshire to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

Age UK Warwickshire is an independent charity within the Age UK family who aim to assist over 50s to continue enjoying choice and independence in how and where they live their lives.

Bromford is a housing association that has a growing range of services: courses to help find work; support to help get tenancies off to the best possible start; money advice; skills coaches to help access the right training or learning opportunities; information and advice about home ownership and a whole lot more.

Child and Adolescent Mental Health Services (CAMHS) offer a comprehensive range of services that provide help and treatment to children and young people experiencing emotional or behavioural difficulties, or mental health problems, disorders and illnesses.

The witness service offers emotional and practical support to witnesses before, during and after the trial.

Coventry and Warwickshire MIND is a local mental health charity affiliated to Mind, the leading mental health charity in England and Wales. They develop and deliver quality services with, and for, people with mental health problems.

DACS is a charity organisation that provides counselling to victims of domestic abuse in Nuneaton, North Warwickshire and Stratford upon Avon.

New Hope Counselling provides a counselling service anyone in Warwick, Leamington Spa and surrounding areas.

The NSPCC is the leading children’s charity fighting to end child abuse in the UK and Channel Islands, helping children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.

The Health and Wellbeing Service provides support to anyone who wants to make positive changes to their lifestyle with respect to healthy eating, weight management, increasing physical activity, reducing alcohol, stopping smoking and improving mental wellbeing.

The Nuneaton foodbank is a service for people in crisis, where clients can bring a foodbank voucher, provided by a number of organisations, which can be exchanged for three days’ supply of emergency food.

RoSA is a leading charity offering confidential services for survivors of rape, sexual violence and childhood sexual abuse throughout Warwickshire and surrounding areas.

Safeline is a leading specialist charity for sexual abuse and rape, offering confidential services for those seeking support – survivors, families, partners, carers, friends – regardless of age, gender or sexual identity, race, disability, or political and religious opinion.

Sycamore Counselling Service is a local charity offering a confidential and professional counselling service for adults and young people from Nuneaton, Bedworth and surrounding areas.

Targeted Youth Support (TYS) inspires young people to achieve the skills to manage their lives, and what it brings, through a creative, challenging and supportive approach.

The Blue Sky Centre is a Sexual Assault Referral Centre for women, men and children; a single location where any victim of rape or serious assault will receive medical care, police intervention (if you choose to report the crime) and various other support services.

Samaritans is an organisation that is there for people to talk to anytime they like, in their own way, and off the record – about whatever’s getting to them.

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

In partnership with Warwickshire Police and other agencies, Victim Support is helping victims to have the opportunity to access restorative justice.