0300 303 3706

If you’ve been affected by crime, call your local victim care team in Suffolk. Lines are open 8am-5pm, Monday to Friday.


08 08 16 89 111

If you need support outside of your local team’s opening hours, you can call our Supportline for free. Or find other ways to get help.  

Get help from your local team

Call us

If you’ve been affected by crime, call Norfolk and Suffolk Victim Care in Suffolk on 0300 303 3706. This service is run by Victim Support. Lines are open 8am-5pm, Monday to Friday.

If you need telephone support outside of your local team’s opening hours, you can call our Supportline, for free, on 08 08 16 89 111. Supportline is open 24 hours a day, seven days a week.

Go online

Visit the Norfolk and Suffolk Victim Care website for local information about our services.

Our free live chat support service is available 24 hours a day, seven days a week.

You can also request support via the website. A member of the team will get back to you within three working days.

My Support Space is a free online resource containing interactive guides aimed at helping you to manage the impact crime has had on you. It’s easy to set up an account and get access to over 70 guides. My Support Space allows you to work through the guides at your own pace.

We give free, confidential help to people who have been affected by crime in Suffolk. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. You can also contact us for support regardless of your immigration status in England and Wales.

If you call your local Victim Support team, we’ll provide support that’s personalised to you. We’ll listen with compassion and help you find ways to manage and feel safer. We can also inform you of your rights and the services that you may be entitled to. If you’d like us to, we can refer you to other specialist organisations that can also help.

We provide a dedicated bereaved by suicide support service to children and adults living in Suffolk (with the exception of Waveney).

Call 01473 322683 or email for more information.

Find out more about the support offered or download a leaflet [PDF] about the service.

One of the people we’ve helped recover after crime is Karen (not her real name), a victim of stalking and harassment. Here’s what Karen said:

“Please could I express my deep gratitude to Karen at Ipswich Victim Support, who has been an amazing support to me during my harassment case.

“It has been an emotionally gruelling period of my life waiting for this trial but Karen has been amazing. She has been that voice at the end of the phone at least once a week. She has been my one constant where all other organisations and contacts have let me down. She is kind, patient, caring and the most generous hearted person I think I have ever come across. This isn’t just a job to Karen, she truly cares.”

We work with a number of partner organisations in Suffolk to make sure you get the support you need. Find out more about some of the services and organisations we work with.

Please note, Victim Support is not responsible for the content of third party websites.

  • Anglia Care Trust – providing the Domestic Abuse Outreach Service (DAOS) for the county, working with individuals and families irrespective of whether they are living together or apart.
  • Fresh Start – New Beginnings – works with children and young people up to 18 who have reported being sexually abused, and their families.
  • Ipswich and Suffolk Council for Racial Equality (ISCRE) – working towards the elimination of unlawful discrimination on the grounds of people’s race, sex, disability, age, marital and civil partnership status, pregnancy and maternity status, sexual orientation, gender reassignment, religion or belief.
  • Leeway – supporting adult victims of domestic abuse who have been assessed as high risk.
  • Lighthouse – providing emotional support to women and their children experiencing domestic abuse.
  • Survivors in Transition (SiT) – supports male and female adult survivors of childhood sexual abuse, violence and exploitation in Suffolk.