0300 303 3706

If you’ve been affected by crime, call Norfolk and Suffolk Victim Care or visit for local information about our services. Lines are open Monday to Friday 8am to 5pm.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you have been affected by crime, call Norfolk and Suffolk Victim Care (run by Victim Support) on 0300 303 3706 or visit for local information about our services

Lines are open Monday to Friday 8am to 5pm.

If you need support outside of our open hours, call our 24/7 Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

We give emotional and practical help to people who have been affected by crime in Suffolk. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

If you call your local Victim Support team, we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, helping you to fill out a compensation form or get advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

Last year we offered immediate support to more than 10,000 people affected by crime in Suffolk, and gave in-depth support to nearly 1,000 people.

One of the people we’ve helped recover after crime is Karen, a victim of stalking and harassment.

Karen said: “Please could I express my deep gratitude to Karen at Ipswich Victim Support, who has been an amazing support to me during my harassment case.

“It has been an emotionally gruelling period of my life waiting for this trial but Karen has been amazing. She has been that voice at the end of the phone at least once a week. She has been my one constant where all other organisations and contacts have let me down. She is kind, patient, caring and the most generous hearted person I think I have ever come across. This isn’t just a job to Karen, she truly cares.”

We provide a dedicated bereaved by suicide support service to children and adults living in Suffolk (with the exception of Waveney). Call 01473 322683 or email  You can find out more about the support offered here or download a leaflet about the service.

We work with a number of partner organisations in Suffolk to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

Fresh Start – new beginnings works throughout Suffolk to provide a therapeutic service for children and young people up to 18 years old who have reported being sexually abused and their families.

SiT supports male and female adult survivors of childhood sexual abuse, violence and exploitation in Suffolk.

Lighthouse Women’s Aid is a charitable organisation based in Suffolk providing emotional support to women and their children experiencing domestic abuse in their personal or family relationships.

Anglia Care Trust (ACT) is now providing the Domestic Abuse Outreach Service (DAOS) for the county, working with individuals and families irrespective of whether they are living together or apart.

ISCRE works towards the elimination of unlawful discrimination on the grounds of people’s race, sex, disability, age, marital and civil partnership status, pregnancy and maternity status, sexual orientation, gender reassignment, religion or belief. ISCRE also promotes equality of all.