South London

Phone

0808 168 9291

Lines are open 9am-4.30pm, Monday to Friday. This service is run by Safe in Tees Valley. Victim Support does not run this service.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call the Victim Support Inbound Team on freephone 0808 168 9291.

Lines are open 8am-8pm Monday to Sunday including bank holidays.

If you need support outside of our open hours, call our Supportline on freephone 08 08 16 89 111 or request support via our website.

Go online

The London Victim and Witness Service (LVWS) is a support service for London residents who are affected by or witness to crime, commissioned by the Mayor’s Office for Policing and Crime (MOPAC).

As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

We give emotional and practical help to people who have been affected by crime in the London Boroughs of Southwark, Merton, Sutton, Wandsworth, Lambeth, Greenwich, Lewisham, Bromley, Croydon and Bexley.

We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

If you call your local Victim Support team in south London, we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, helping you to fill out a compensation form or providing advice on how to make your home more secure. We can also refer you to other organisations who can provide specialist help.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in South London, including:

  • South London: home security in Bromley, Bexley and Lewisham

Our home security projects include a whole host of measures, such as carrying out security surveys and upgrades to support people who’ve experienced burglary, domestic violence and those who identify themselves as vulnerable. We can help with basic improvements for doors and windows, lock fitting services, installing a fireproof letter bag or London bar to improve home security and safety. We also offer crime prevention advice.

  • Domestic violence (IDVA): Bromley, Merton, Sutton and Wandsworth

Our specialist independent domestic violence advisors (IDVAs) provide a dedicated advocacy and advice service, which offers professional support to people affected by domestic violence and abuse. Our advisors can help you to plan appropriate safety strategies and support you in accessing and navigating the criminal justice system. They also provide emotional support, practical support, advocacy, advice and information. This service is free and available to everyone, whether or not a report has been made to the police and regardless of when the abuse happened.

Last year we offered immediate support to over 60,000 people affected by crime in South London, and gave in-depth support to nearly 12,000 people.

One of the people we’ve helped to cope after crime is Maria, a mother of two who was a victim of hate crime.

“I was referred to Victim Support following an incident I reported to the police, when I was assaulted by a neighbour who had been harassing me for 3 years. It started with antisocial behaviour – noise from the flat above, abuse in the street, car damage from my neighbour, which finally resulted with me being assaulted by her sister. I was scared for my safety and for my family’s safety.

“On the day of the incident, my neighbour’s sister was visiting and she saw my husband in the garden and started shouting and abusing him. On my way back I saw my neighbour and her sister in the alley to the flats. I tried to walk past quickly and the sister grabbed me by my hair and shoved me on the ground, kicking and punching me and scratching my face, then she tried to strangle me. I was so shocked and froze at the time. I ran home and called the police.

“The police referred me to Victim Support and I was contacted within a few days and offered some emotional support with a caseworker, Julia. I was also offered a free home security assessment at my property as I was feeling so scared in my home; a gentleman came out and fitted a London bar to my front door and a fireproof letter bag to my letterbox which helped with my anxiety of them living so close. I was also given two personal alarms to carry when I was out of my home as I felt vulnerable out in the street, especially as this is where the attack happened.

“Within a couple of months the perpetrators were charged with common assault. My husband attended court for the plea hearing, where the suspects pleaded guilty and the trial was set for August. Even though this outcome was supposed to make me feel better I had never felt more anxious, and Julia gave me ongoing emotional support which I found extremely helpful. I looked forward to her weekly calls and appointments as they helped me immensely.

”The court case was pushed back three times and Victim Support supported me throughout. Without their support I don’t feel I could have attended trial and provided my best evidence. Knowing that my caseworker believed me and I could trust her with how I felt, and to know she was not judging me, allowed me to move on and start to rebuild my confidence again. I also decided to stay in my family home and feel empowered to lead a normal life again.”

We work with a number of partner organisations in South London to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

Charity working with men aged 18 and over who have been raped or sexually abused

Female-led organisation that supports high risk women aged 18 and over who have experienced domestic abuse.

A women-led charity that supports  women who have experienced domestic abuse and violence, rape or sexual abuse by offering free and confidential advocacy, counselling, outreach, advice and training.

METRO is a leading equality and diversity charity, providing health, community and youth services across London and the South East and national and international projects. METRO works with anyone experiencing issues related to gender, sexuality, diversity or identity.

Provides specialist support to women and girls, aged 11 and over, who have experienced sexual violence, at any time in their lives.

Staff and volunteers provide frontline services, including refuge support, outreach support and awareness programmes.

One-to-one confidential, non-judgmental, independent support. Athena Refuge offers a specialist Independent Gender-based Violence Advocacy (IGVA) team to support you if you are at risk of serious harm.