Norfolk

Phone

0300 303 3706

If you’ve been affected by crime, call Norfolk and Suffolk Victim Care or visit nsvictimcare.org for local information about our services. Lines are open Monday to Friday 8am to 5pm.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call Norfolk and Suffolk Victim Care (run by Victim Support) on 0300 303 3706. Lines are open Monday to Friday 8am to 5pm.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

Visit nsvictimcare.org for local information about our services.

Aa result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

How we can help

We give emotional and practical help to people who have been affected by crime in Norfolk. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

If you call your local Victim Support team, we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, helping you to fill out a compensation form or get advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

Last year we offered immediate support to more than 14,000 people affected by crime in Norfolk, and gave in-depth support to over 1,600 people.

One of the people we’ve helped recover after crime is Sarah, a victim of street crime and domestic abuse.

“I was referred to Victim Support due to criminal damage to my car. I used Victim Support’s services about nine years ago when I was having problems in my relationship. I live with my partner who is an alcoholic and has a history of becoming violent and emotionally abusive towards me. More recently, he has been in trouble with the police and charges have been bought against him for trouble with neighbours. He was sentenced and the police are aware of his behaviour.

“Because of the criminal damage to my vehicle, I was allocated a volunteer, who was very supportive and realised quickly that she would need to get me another worker trained to talk about domestic abuse.

“The appointments have really helped because it means I can get things off my chest and understand my situation better. Talking to Tracey helps me gain perspective and has given me confidence to get in touch with domestic abuse support services and speak to the housing people at Norfolk County Council.

“I’ve known for a long time that I want and need to leave but haven’t had the strength to. By having support and working with Tracey I am feeling a bit stronger and thinking about how to get out of my situation. I’m still feeling a bit stuck but at least I’m getting the right support now and am considering the idea of refuge and how I might be able to make that happen.”

We work with a number of partner organisations in Norfolk to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

The Sue Lambert Trust works therapeutically with survivors of childhood sexual abuse, rape, sexual assault and domestic violence.

The Harbour Centre is an integrated, comprehensive sexual assault support service for men, women and children in the Norfolk area.

Leeway IDVA service supports adult victims of domestic abuse who have been assessed as high risk.

NCLC covers general legal matters, family and employment. It is available in Norwich, Cromer and Great Yarmouth.

MIND supports people living with a mental health problem or their carer by giving them access to the right information – about a condition, treatment options, or practical issues.

Norfolk Wellbeing Service offers help to over 16s suffering from mild to moderate depression or anxiety, focusing on supported self-help.