Norfolk

Phone

0300 303 3706

If you’ve been affected by crime, call your local victim care team in Norfolk. Lines are open 8am-5pm, Monday to Friday.

Supportline

08 08 16 89 111

If you need support outside of your local team’s opening hours, you can call our Supportline for free. Or find other ways to get help.  

Get help from your local team

Call us

If you’ve been affected by crime, call Norfolk and Suffolk Victim Care in Norfolk on 0300 303 3706. This service is run by Victim Support. Lines are open 8am-5pm, Monday to Friday.

If you need telephone support outside of your local team’s opening hours, you can call our Supportline, for free, on 08 08 16 89 111. Supportline is open 24 hours a day, seven days a week.

Go online

Visit the Norfolk and Suffolk Victim Care website for local information about our services.

Our free live chat support service is available 24 hours a day, seven days a week.

You can also request support via the website. A member of the team will get back to you within three working days.

My Support Space is a free online resource containing interactive guides aimed at helping you to manage the impact crime has had on you. It’s easy to set up an account and get access to over 70 guides. My Support Space allows you to work through the guides at your own pace.

How we can help

We give free, confidential help to people who have been affected by crime in Norfolk. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. You can also contact us for support regardless of your immigration status in England and Wales.

If you call your local Victim Support team, we’ll provide support that’s personalised to you. We’ll listen with compassion and help you find ways to manage and feel safer. We can also inform you of your rights and the services that you may be entitled to. If you’d like us to, we can refer you to other specialist organisations that can also help.

One of the people we’ve helped recover after crime is Sarah (not her real name), a victim of street crime and domestic abuse.

“I was referred to Victim Support due to criminal damage to my car. I used Victim Support’s services about nine years ago when I was having problems in my relationship. I live with my partner who is an alcoholic and has a history of becoming violent and emotionally abusive towards me. More recently, he has been in trouble with the police and charges have been bought against him for trouble with neighbours. He was sentenced and the police are aware of his behaviour.

“Because of the criminal damage to my vehicle, I was allocated a volunteer, who was very supportive and realised quickly that she would need to get me another worker trained to talk about domestic abuse.

“The appointments have really helped because it means I can get things off my chest and understand my situation better. Talking to Tracey helps me gain perspective and has given me confidence to get in touch with domestic abuse support services and speak to the housing people at Norfolk County Council.

“I’ve known for a long time that I want and need to leave but haven’t had the strength to. By having support and working with Tracey I am feeling a bit stronger and thinking about how to get out of my situation. I’m still feeling a bit stuck but at least I’m getting the right support now and am considering the idea of refuge and how I might be able to make that happen.”

We work with a number of partner organisations in Norfolk to make sure you get the support you need. Find out more about some of the services and organisations we work with.

Please note, Victim Support is not responsible for the content of third party websites.

  • Leeway – supporting adult victims of domestic abuse who have been assessed as high risk.
  • MIND – supporting people living with a mental health problem and those who care for them.
  • NIDAS – county wide support for adult and child victims of domestic abuse who have been assessed as medium or high risk.
  • Norfolk Community Law Centre (NCLC) – general legal matters, family and employment. Available in Norwich, Cromer and Great Yarmouth.
  • Norfolk Wellbeing Service – help for over 16s suffering from mild to moderate depression or anxiety.
  • The Harbour Centre – sexual assault support service for men, women and children in the Norfolk area.
  • The Sue Lambert Trust – supporting survivors of childhood sexual abuse, rape, sexual assault and domestic violence.