Gloucestershire

Phone

0808 281 0112

If you’ve been affected by crime, call your local victim care team in Gloucestershire. Lines are open 9am-8pm Monday to Friday.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call your local victim care team in Gloucestershire on 0808 281 0112 if you are over 18, or 0808 281 2446 if you are under 18 years of age. Lines are open 9am-8pm Monday to Friday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111.

Go online

You can also access our 24/7 live chat service or request support via our online form.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that cirme has had on you.

We give emotional and practical help to adults, children and young people who have been affected by crime or antisocial behaviour in Gloucestershire. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

If you call your local Victim Support team, we’ll make sure you get the information and support you need. This might be arranging a meeting for you to talk to us and receive emotional support in confidence, getting advice on how to make your home more secure, or referring you to other specialist organisations that can also help.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in Gloucestershire, including:

  • Children and young people

Crime affects everyone, and children and young people can be especially vulnerable. Here in Gloucestershire we are working to support all those who need it, including young people. We have specially trained individuals that can support young people and families; issues can range from experiencing bullying or harassment in person or online, to assault or theft of property. Our message is that bullying may not be a crime in itself but some of the things that bullies do can be.

All our support for young people is victim-led, identifying the needs of each individual and tailoring their support to help them find the strength to move forward. We can also work with a parent or carer to help them support the young person, with the family group together or with the young person directly. For more information on how we can support children and young people in Gloucester, visit the You Got This Glos website.

  • Gloucestershire Hate Crime Reporting Line

We host the Gloucestershire Hate Crime Reporting Line, where you can report hate incidents that you have experienced or witnessed. Call us on 0800 077 8460.

We encourage anyone who has experienced targeted victimisation because of any aspect of their identity or perceived identity, to call in and tell us about it, anonymously if preferred.

If you have been called names, verbally abused, threatened, harassed, bullied, assaulted or harmed in any way because of who you are, what you look like, even if a perpetrator has simply perceived you to be ‘different’, then we want to know about it, whether you decided to report it to the police or not.

Whatever information you feel comfortable providing, we will share, anonymised if appropriate, with other agencies (including the police) in order to have a better shared understanding of the kind of hate incidents and crimes that are happening across Gloucestershire. This will enable us to work towards addressing this issue, which negatively impacts the lives of many local people.

  • Sexual violence and domestic abuse

Here in Gloucestershire we recognise the significant impact that sexual violence and domestic abuse can have on those people experiencing it. We work with two partner organisations to support people affected by their crimes – find out more about GDASS, GRASAC and SARC and how to contact them in the “Useful links” section below.

Last year we offered immediate support to over 5,000 people affected by crime in Gloucestershire, and gave in-depth support to more than 400 people.

One of the families we’ve helped recover from the impact of crime is Calum*, his wife Sarah* and their daughter Millie*, who returned from a holiday to find their house had been burgled.

After reporting the crime to the police, Calum, Sarah and Millie were referred to Victim Support to help them move forward after the experience.

As the first person to discover the burglary, the incident left 10-year-old Millie feeling traumatised and scared in her own home. Despite continuous support and reassurance from her parents, she felt fearful and anxious, afraid that “the man will get her”. She was afraid to leave her parents’ side and felt too scared to sleep on her own.

Lauren and John from Victim Support met with Millie and her parents to give them the emotional and practical support they needed for Millie to recover after the burglary. They gave Millie a “worry eater” toy and explained that she could write down her worries and put them inside the toy, so that she didn’t feel so anxious at night. We also gave emotional support to Millie’s parents and showed them how to use a range of activities Millie to help her regain her confidence and feel safer in the home.

After receiving our support, Millie eventually felt safe enough to sleep in her own bed, and regularly uses the worry eater to comfort her when she feels anxious. We also encouraged Millie’s parents to put her in contact with her school counsellor for ongoing support at school.

Calum said: “The people who visited her were very supportive and understanding; the ideas they suggested were very good and things have significantly improved.”

*Names changed to protect identity.

We work with a number of partner organisations in Gloucestershire to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

Facilitating restorative processes that bring people harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

A county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families. GDASS provides an outreach service in all districts with the aim of reducing the number of high risk cases, and cases where people are forced to flee.

If you, or someone you know, have been the victim of sexual assault, the staff at Hope House SARC, Gloucestershire Royal Hospital, are here to help. Visit Hope House SARC in person or phone them on 01452 754 390 (out of hours 0845 090 1234) for support. They can also help you report the incident to the police, but only if you wish to do so.

GRASAC provides a range of specialist services for women and girls that have been raped or experienced another form of sexual violence – whether as adults or as children.

The Gloucestershire Police and Crime Commissioner, Martin Surl, is responsible for and committed to ensuring that victims and witnesses of crime are at the heart of criminal justice.

Worried about cyber crime? These guides from Gloucestershire Police show you how to keep yourself safe when browsing or using social media.