South Wales

Phone

0300 303 0161

If you’ve been affected by crime, call South Wales Victim Focus. This service is run by Victim Support. Lines are open 8am to 6pm, Monday to Friday.

Supportline

08 08 16 89 111

If you need support outside of your local team’s opening hours, you can call our Supportline for free. Or find other ways to get help.  

Bydd yn hypergyswllt hyn yn arwain chi i’r fersiwn Gymraeg o’r dudalen. 

Get help from your local team

Call us

If you’ve been affected by crime, call South Wales Victim Focus on 0300 303 0161. Lines are open 8am to 6pm, Monday to Friday. This is a local service run by Victim Support.

If you need telephone support outside of your local team’s opening hours, you can call our Supportline, for free, on 08 08 16 89 111. Supportline is open 24 hours a day, seven days a week.

Go online

Our free live chat support service is available 24 hours a day, seven days a week.

You can also request support via the website. A member of the team will get back to you within three working days.

My Support Space is a free online resource containing interactive guides aimed at helping you to manage the impact crime has had on you. It’s easy to set up an account and it allows you to work through the guides at your own pace.

How we can help

We give free, confidential help to people who have been affected by crime in South Wales. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. You can also contact us for support regardless of your immigration status in England and Wales.

If you call your local Victim Support team, we’ll provide support that’s personalised to you. We’ll listen with compassion and help you find ways to manage and feel safer. We can also inform you of your rights and the services that you may be entitled to. If you’d like us to, we can refer you to other specialist organisations that can also help.

As well as offering support to people affected by crime, we run a number of specialist services in South Wales. These include:

National Hate Crime Report and Support Centre Wales

Victim Support Cymru has been commissioned by the Welsh Government to support victims of hate crime and incidents in Wales. We are the official support mechanism and are working to increase reporting of hate crime and to raise awareness of what a hate crime is.

You can contact us on 0300 3031 982 or hate.crimewales@victimsupport.org.uk.

One victim we’ve supported is Olwyn, an older woman who was the victim of a violent robbery in her own home. Our volunteer offered support to Olwyn including liaising with third sector and statutory agencies to ensure Olwyn’s needs were met.

“It is now a year since my ordeal and I would like to thank Victim Support for all their support and comfort during this time. I was so brave when it first happened and thought I could deal with the consequences myself, but I was so wrong. Victim Support was there for me and I shall always be grateful.

“My hand still hurts and I keep dropping things, but I am alive.  Every morning I look up at the heavens, clasp my hands and say ‘thank you God for another day’.

“I thank Victim Support for everything they have done and continue to do for me.”

We work with a number of partner organisations in South Wales to make sure you get the support you need. Find out more about some of the services and organisations we work with.

Please note, Victim Support is not responsible for the content of third-party websites.

  • Live Fear Free – All Wales – if you or someone you know is a victim of domestic abuse or sexual violence, Live Fear Free can help you find the support you need. Call them on the Live Fear Free Helpline: 0808 8010 800, or email: info@livefearfreehelpline.wales.
  • Mind Cymru – provides advice and support and empowers anyone experiencing a mental health problem.
  • New Pathways – a range of counselling, advocacy and support services for women, men, children and young people affected by rape and sexual abuse.