Get help from your local team
If you’ve been affected by crime, call the West London Victim Assessment and Referral Service on freephone 0808 168 9291.
Lines are open 8am-8pm Monday to Friday and 9am-5pm on Saturdays.
You can also contact your local victim care team in West London on 020 7259 2424.
Lines are open 9am-5pm, Monday to Friday.
Alternatively, you can contact us via live chat - our normal operating hours are from 9am to 5pm Monday to Friday.
How we can help
Victim Support core services are commissioned by the Mayor’s Office for Policing and Crime (MOPAC) to provide emotional and practical help to people who have been affected by crime and live and work in London.
The West London area covers the boroughs of Westminster, Kensington and Chelsea, Hammersmith and Fulham, Brent, Ealing, Hounslow, Hillingdon, Kingston Upon Thames and Richmond.
Victim Support is an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.
Last year we offered support to over 52,000 people affected by crime in West London. Your local Victim Support team will make sure you get the information and support you need. We will offer you a face to face appointment or speak to you over the phone, and the support you receive from us is free and in complete confidence. We can assist with filling out a compensation form or get advice on how to make your home more secure, advocate on your behalf with housing, police, and more. We can also refer you to other organisations who can provide specialist help.