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Frequently asked questions

Do have a query about Victim Support West Yorkshire or the services we offer? Our frequently asked questions may help.

Once we receive your referral, we try to make contact with you within 48 hours, or sooner if we are able to.

We will make several attempts to contact you. This could be by text, telephone call, email or letter if we have been given those details.

We usually receive referrals from the police, but we also receive details from other agencies and organisations you may be working with. We only contact you if you have given explicit consent for us to do so.

Our service is confidential. We will only share information about you without your consent if we’re worried about your safety or someone else’s safety, or if we are required to by law. Find out more about confidentiality at Victim Support.

You can get our support at any time, and for however long you need us. It doesn’t matter when the crime took place.

For many people, now may not be the right time for support. If this is the case please don’t worry. You can contact us at any point in the future to talk about the type of support you may need.

We work with an independent interpreting service so we can provide support in the language of your choice. This can be over the phone or face-to-face.

We are separate and independent from the police but we do work alongside them. We can help you with police updates and liaison if needed.

Unfortunately we cannot offer any financial support. However we can put you in contact with local services who can offer you advice.

Our team are not specialist legally trained advisors. If this is something you need, we would advise you to contact Citizens Advice.

Get help now

If you’ve been affected by crime in West Yorkshire, call us on 0300 303 1971.

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