West Yorkshire

Phone

0300 303 1971

If you’ve been affected by crime, call your local victim care team in West Yorkshire. Lines are open 8am-8pm Monday to Friday and 9am-5pm Saturday. Alternatively, you can contact us via live chat – our normal operating hours are from 9am to 5pm Monday to Friday.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call your Victim Support team in West Yorkshire on 0300 303 1971.

Lines are open 8am-8pm Monday to Saturday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

West Yorkshire Victim Support provides a free, confidential, victim-centred service which is open to anyone affected by crime, regardless whether or not they have reported the crime to the police. This helps us to ensure that no needs, and no victims, are left without support.

Last year we offered immediate support to over 37,000 people affected by crime in West Yorkshire, and gave in-depth support to more than 3,000 people. Our service is non-discriminatory and available to all those who need it, especially since the planned expansion of our services to Victims Hubs in Leeds, Wakefield and Bradford.

We provide interpreting and translation services, either both by phone and face-to-face, and our staff and volunteers receive training to support people whose first language is not English. Our staff and volunteers are also trained to work with people with learning disabilities and mental health problems, so that they provide an inclusive first point of call.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist services in West Yorkshire, including:

  • Independent Sexual Violence Advisor (ISVA) Service

The role of Victim Support’s ISVA service is to offer practical and emotional support to anyone who has been raped or sexually assaulted, recently or in the past, and to help you to cope with your situation and to recover. Through rigorous risk assessment and safety planning we help you to access the appropriate services you need. We do this by ensuring that you are kept supported and informed as your case progresses through the criminal justice system, if you choose to pursue your case in this way. For example, we support individuals to have a voice in judicial proceedings by helping them to make a Victim Personal Statement with the help of one of our trained staff.

We also provide emotional support and can refer or signpost you on to counselling services so that you can develop coping strategies after the incident. If you have not reported the incident to the police, we can discuss the options with you and provide support in helping you to communicate this to the police and relevant agencies.

We currently employ ten dedicated ISVAs, including two children and young people ISVAs and one full-time male ISVA. Thirty-one volunteers are also trained to support victims of sexual violence.

  • Antisocial Behaviour Projects – Leeds and Wakefield

The antisocial behaviour (ASB) teams offer support to households from a range of referral sources. These include antisocial behaviour teams, the Victim Support community team, housing and self-referrals. Our ASB team supports these households via telephone calls, home visits, and referrals to further agencies including medical or housing support.

The projects provide much-needed support and guidance through both the investigation and court process to advocate, at the highest level if required, on behalf of the victim at multi-agency meetings and case conferences. We have comprehensively supported victims with both practical and emotional support, addressing a diverse range of needs and concerns, including housing, health and welfare needs, and vulnerability issues and facilitating access to support.

Children and Young People’s Service

This covers the west Yorkshire area and offers:

  • Work delivered in schools and colleges, with CYP support services providing safety, prevention and crime diversion information
  • Individual support within an outcome framework, delivered by:
  • Trained and specialist CYP workers over the phone.
  • Trained and specialist CYP workers in a confidential community-based spaces or where safe in the home.
  • Support and training to other professionals to ensure young victims are supported at the earliest opportunity.
  • Multi-agency work to maximise support and avoid duplication.
  • Support to parents and carers, where appropriate, to ensure sustainable positive change.
  • Signposting and referral to other services to ensure that continuous support is provided.
Our Police and Crime Commissioner has worked with Victim Support and local organisations to provide drop-in facilities. Main offices are located in Shipley, Leeds and Wakefield with outreach venues available on a minimum of two days a week in Calderdale, Kirklees and Bradford City Centre.

See the details below to find your nearest hub.

Bradford District

Address: 3 Park View Court, St Pauls Road, Shipley BD18 3DZ

Services offered: Open to the public for drop in support, advice and information for victims and witnesses of all types of crime. They is also a hate crime reporting centre.

Opening times: 10.00am – 4.00pm Monday to Friday

Email: bradford.vs@victimsupport.org.uk

Calderdale.vs@victimsupport.org.uk

Telephone: 01274 532216

Address: Britannia House, Hall Ings, Bradford BD1 1HX

Services offered: Outreach service which runs on a Tuesday afternoon and Thursday morning and is booked by appointment only. Victims can make an appointment to see a specially-trained supporter by calling the Shipley Hub (details below). A convenient appointment will be arranged and victims needs will be assessed whether or not the crime has been reported to the police. Other services at Britannia House include support with benefits, council tax and housing. Rooms available to book at request

Email: bradfordandcalderdaleoffice@victimsupport.org.uk

Telephone: 01274 532216

Calderdale District

Address: 19 Horton Street, Halifax, HX1 1QE

Services offered: Outreach service which runs on a Tuesday afternoon and Thursday afternoon and is booked by appointment only. Victims can make an appointment to see a specially trained supporter by calling the Shipley Hub (details below). A convenient appointment will be arranged and victims needs will be assessed whether or not the crime has been reported to the police. Victims can also drop into the service as staff at Customer First have been informed of our services and how to refer on to Victim Support. Other services at Customer First include support with benefits, council tax and housing. Rooms available to book at request.

Email: bradfordandcalderdaleoffice@victimsupport.org.uk

Telephone: 01274 532216

Wakefield

Address: 19-25 Wood Street, Wakefield. WF1 2EL

Services offered: Open to the public for drop in support, appointments, information. One meeting room and two smaller 1-1 rooms can also be booked by partner agencies for victim support work.

Opening times: 10.00am – 4.00pm Monday to Friday

Email: wakefield&kirkleesoffice@victimsupport.org.uk

Telephone: 01924 614440

Kirklees District

Address: Brian Jackson House, 2 New North Parade, Huddersfield HD1 5JP

Services offered: Open to the public for drop in support, appointments, information. Room can also be booked by partner agencies for victim support work.

Opening times: Drop in sessions 10.00am – 4.00pm Mondays and Wednesdays. Room available to book Tuesday, Thursday and Friday.

Email: Wakefield&kirkleesoffice@victimsupport.org.uk

Telephone: 01484 415462

Leeds district

Address: Merrion House. 110 Merrion Centre, Leeds. LS2 8BB

Services offered:  Victim Support’s Leeds team offer support to all victims who have been impacted by a crime. They offer a range of services including face-to-face and practical support. Other services within Merrion House include: Leeds Housing Options, Leeds Benefits Service, Leeds Registrars Service, Leeds City Credit Union, Leeds Job Shop, Volunteer Centre.

Opening times: 9.00am – 4.00pm Monday to Friday for drop in services

Email: leeds.office@victimsupport.org.uk

Telephone: 0113 2457843