Get help from your local team
If you’ve been affected by crime, call your local victim care team in Lancashire on 0300 323 0085.
Lines are open:
Monday – Friday 8am – 8pm
Saturday 9am – 1pm
Alternatively, you can contact us via live chat - our normal operating hours are from 9am to 5pm Monday to Friday.
You can also access the Victim Support live chat service via the Lancashire Police and Crime Commissioner's website. Please read this disclaimer.
How we can help
If you have been a victim of crime, whether it is recent or historical you can benefit from the free, confidential and non-judgemental support off one of our fully trained, experienced and accredited staff. Our service is delivered under the name of Lancashire Victim Services www.lancashirevictimservices.org
We have four teams located in hubs in Accrington, Preston, Lancaster and Blackpool who can give you information, advice and support to enable you to cope and recover from the impact of crime. We provide support by telephone, face to face or via live web chat.
Our Independent Domestic Violence Advisors (IDVA) support those who have been assessed to be at high risk of harm. IDVA’s have to complete an accredited training programme to give them the right skills to support you and any dependents to minimise risk and stay safe from further harm. They understand what it is like to be in an abusive relationship and will listen to you and believe you. They will help you to explore your options, and encourage you to make your own choices and decisions. They will support you with whatever decisions you make, ensuring your safety is paramount and take action to help you keep safe. This includes liaising with the police and other agencies on your behalf; access to housing, benefits, and debt advice; information on civil and legal remedies; support at court.
Our Independent Victim Advocates (IVA) support all victims of crime, this includes domestic abuse, sexual abuse, anti social behaviour, hate crime and all other crimes such as burglary, assault. They will give you free, impartial advice and information about your rights under the victims code, information on the criminal justice system, criminal injuries compensation and other practical and emotional support to enable you to cope and recover from the impact of crime.
Our Independent Sexual Violence Advisors (ISVA) will support victims/survivors of rape and serious sexual assault whether it is a recent offence or historic. ISVA’s undertake an accredited training programme to ensure that their support is responsive to your needs. They are fully experienced and will listen to you, believe you and support you to report to the police (if you choose to do so) but will support you regardless of whether you report or not. Their role is to ensure that you get the right help to enable you to keep safe; access services such as counselling and pre-trial therapy; help you to understand the legal jargon and keep you up to date with legal proceedings; support you at court and help you to access criminal injuries compensation after the trial.
Our Children and Young People workers support those aged 5+ who have been the direct victim of crime, or who have been affected by witnessing a crime (including domestic abuse). They are trained to offer age appropriate emotional and practical support, centred around the needs of the individual. This includes support to overcome the impact of crime and to reduce the risk of becoming a victim in the future.