01522 947510

Victim Lincs is a service put in place by the Police and Crime Commissioner, providing victims of crime with invaluable help, support and guidance. Victim Lincs can refer you to Victim Support or other specialist coping and recovery services. Lines are open 8am – 4pm every week day.

Out of hours Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

Call us

If you’ve been affected by crime, call the Victim Lincs team on 01522 947510. Lines are open 8am – 4pm every week day.

Victim Lincs is a service put in place by the Police and Crime Commissioner, providing victims of crime with invaluable help, support and guidance. If you are a victim of crime and would like further support, Victim Lincs can refer you to Victim Support or other specialist coping and recovery services.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Go online

As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Create a free account on My Support Space – an online resource containing interactive guides to help you manage the impact that crime has had on you.

We give emotional and practical help, we may advocate on your behalf, provide information advice and guidance, or sort out links to other agencies and sources of help. We provide this to those who have been affected by crime in Lincolnshire. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. Our service is victim-centred, so we’ll work with you in a structured way and assist you cope with the impact of crime.

We can provide immediate support over the telephone when we call you or when you call us. We’ll assess what your support needs are and our approach is about empowering people. We’ll develop a support plan with you and we will ensure that you are given the right support by the right service. This may be arranging a meeting for you to talk to us or another help agency, giving you information on criminal injuries compensation or advice on how to make your home more secure. It may also include providing a specialist trained caseworker to visit you. We may also refer you onto another support service that can give you specialist support for some or all of your needs.

You can self-refer to the service, or get in touch via our 24/7 live chat where a trained supporter can answers your initial queries or concerns. You can call us directly between 9am-5pm on 01522 542687.

As well as offering emotional and practical support to people affected by crime, we run a number of specialist service in Lincolnshire including:

  • The Castle Project for children and young people affected by child sexual exploitation

The Castle Project is a Victim Support initiative that provides direct support services to children and young people who have been victims of child sexual exploitation, sexual violence, sexual offences, rape and sexual abuse.

The Castle project CHISVAs also provides a specialised outreach service for young victims who are attending court as witnesses. This Queen’s Award-winning element involves home visiting to explain the process of going to court, working with the Court Service to organise pre-trial visits to court and post-court and home visits to review the outcome and experience.

Last year we offered immediate support to over 4,100 people affected by crime in Lincolnshire, and gave in-depth support to nearly 1,200 people.

“As a volunteer, I can give victims time.”

Before he retired, Jim was a senior officer with Lincolnshire Police. Since then he’s become one of Victim Support’s most hard-working volunteers, spending up to 120 hours a month helping victims of crime.

“As a police officer I was an evidence gatherer – that was my focus. I’d briefly meet victims but I never had the time to really sit and listen to them. Now, as a volunteer with Victim Support, I can give victims that time, whether it’s five minutes or an hour – whatever they need, because people respond to crime in many different ways.

“After I retired, I wanted to have something to get bed out for. I chose Victim Support because it was linked to my police work, but it gave me the chance to ‘go behind the scenes’ and find out how crime affects victims. Victim Support trained me in how to approach victims, how to build their trust. It’s all about listening and being open, saying, ‘I don’t have a magic wand, I can’t make the crime go away, but let’s start talking and see where the conversation takes us.’

“I’ve developed many new skills as a Victim Support volunteer. After six months of supporting victims of low level crime, I applied for various specialised courses and was interviewed by my manager to check I was suitable. Over the last eight years I’ve been trained in sexual violence, domestic violence, homicide, hate crime and restorative justice. I’ve recently become qualified to work with children and young people and I’ve just completed a course on supporting people with autism. These days, most of my volunteering work lies in specialised cases.

“Sometimes cases aren’t all they seem. I went to see a woman and her son, initially because the boy was being bullied. There was something about what he said about his mother’s partner that just didn’t sit right with me. Because of my training with Victim Support, I sensed there’d been domestic violence. It turned out that I was right: what started as a school bullying case turned into something very different. My manager and I referred the case on and eventually the woman came back and thanked us personally. If it hadn’t been for my training in domestic violence, I wouldn’t have spotted the problem, and I wouldn’t have carried out the work I did.

“Volunteering can be extremely rewarding. I dealt with a homicide case recently. When I visited the family member involved, it seemed like he had given up on everything. His mail – bills, mortgage reminders – was scattered all over his living room. I started helping him manage his everyday affairs. I wrote to various companies to explain what had happened and two companies wrote back to say they had written his debts off. I felt like drinking champagne – I was elated!

“I get tremendous support from my Victim Support manager Jenny. If I have evening visits, which is rarely, I text her when I arrive and when I leave. Jenny manages my workload: I spend between 80 and 120 hours a month volunteering with Victim Support, and from time to time I’ll ask her if I can have a break – no new cases for a month – and she’ll make sure it happens. We have a review every three months and she calls me regularly to check how my cases are progressing and check on my wellbeing. It’s important to get this level of support, as cases can be harrowing.

“Victim Support is important because it’s independent. The most significant thing we do is go to a victim and say, ‘I’m not the police, I’m not social services, I’m here to listen and give free confidential advice.’ The barriers come down immediately and people start to talk. We help victims find the strength when crime comes into their life. I’m proud to be part of that.”

Other specialist services exist in Lincolnshire and all can be contacted through the Victim Lincs gateway on 01522 947510.

We work with a number of partner organisations in Lincolnshire to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

LRC is a specialist support service for women and girls in Lincolnshire who have experienced any form of sexual violence, at any point in their lives.

  • EDAN (previously LIDAS, Women’s Aid and other Domestic Abuse providers)

EDAN exists to offer aid to help women, men and children who experience abuse within a domestic and/or intimate relationship. It provides a gender-neutral outreach service and structured group work for men, women and children and access to county refuges.

Restorative Solutions works in partnership with a multitude of local organisations and police forces, including Victim Support. It aims to reduce harm and resolve conflict by enabling the victim to correspond or meet with an offender should they wish to.