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VS responds to Sir Bernard Hogan-Howe comment on fraud refund claims

24 March 2016

Victim Support responds to Sir Bernard Hogan Howe's comment that banks should consider no longer refunding some online fraud victims.

Lucy Hastings, Director at the independent charity Victim Support said:

“We know from our experience of reaching out to thousands of fraud victims every year that many never come forward because they feel ashamed or embarrassed that they have fallen victim to fraud. Unfortunately, these comments only serve to reinforce these perceptions and may further discourage people from seeking help.

“Victims of fraud are not to blame for the crime and the losses they have suffered. Fraud can have devastating emotional as well as financial effects, leading to victims feeling vulnerable, violated, and isolated. Victims should never feel ashamed to come forward and they deserve to be treated with respect and to receive the support they need.

“Anyone who has been a victim of fraud can call our Supportline team on 0808 1689 111 or visit victimsupport.org.uk to find out how we can help.”

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