• Free, independent support for victims, survivors and witnesses affected, or concerned they may be affected, by the government’s changes to prisoner release dates.
  • Launch comes as victims face anxiety, uncertainty and fear over changes.
  • Specialist Victim Support advisers will provide support, information and practical guidance on safety, wellbeing and next steps.  

Thursday 1 October 2026: The charity Victim Support has today launched a new dedicated helpline for victims and survivors who are worried about an offender being released from prison earlier than expected.

The specialist Victim Support Offender Release Helpline will provide free, independent and confidential support to victims affected by, or concerned they may be affected by, changes to an offender’s release date. 

Crucially people do not need to know for certain that an offender is being released early before contacting the service.

Specially trained advisers will listen to callers to understand their needs, provide practical guidance and emotional support, talk through concerns about personal safety and wellbeing, and help people understand their options and next steps. Where appropriate, they can also help people access ongoing or specialist support.

The helpline launches as changes to prisoner release arrangements take effect on Thursday 1 October. For victims and survivors who have already experienced the trauma of crime and a lengthy journey through the justice system, uncertainty about an offender’s release can cause renewed fear, uncertainty and distress.

Funded by the Ministry of Justice and independently delivered by Victim Support, the service draws on the charity’s extensive experience of supporting victims and witnesses and mobilising specialist services safely and at pace in response to complex and sensitive situations. 

The helpline is also available to witnesses, family members, friends, supporters and professionals. For people with more complex needs, Victim Support can provide dedicated casework, including risk assessment, safety planning and ongoing support for those experiencing significant safety, wellbeing or safeguarding concerns. Advisers can also connect callers with relevant local or specialist services.

Katie Kempen, Chief Executive at Victim Support, said:

“Victims and survivors have already endured the trauma of crime and often a far too long and distressing journey through the justice system. To then learn that an offender may be released earlier than expected will bring renewed anxiety, fear and uncertainty for many – and no one should be left to navigate that alone.

“Supporting people through the impact of crime is why Victim Support exists. While it’s wholly unacceptable that victims continue to bear the brunt of a justice system in crisis, we are glad to be able to provide free, independent, specialist support at this critical time. Our specially trained advisers will give callers the space to be heard, provide practical guidance to protect their safety and wellbeing, and help them to understand next steps.”

Victim Support does not hold information about individual offenders and cannot confirm release dates or case-specific licence conditions. However, the helpline’s advisers can explain how release dates and licence conditions work, help callers understand how they may be able to seek further information, and discuss the support available to them.

Anyone affected by, or worried about, changes to an offender’s release date can call the Offender Release Helpline free on 0808 168 9280, Monday to Friday, 9am to 5pm.