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Initial Response Officer - Shoreham by Sea

Published: 22 March 2016

Job Type: Service delivery
Salary: £18,349.49 per annum
Location: Shoreham-by-Sea, Sussex
Closing Date: 5 April 2016

Looking for a challenging, interesting and rewarding role?

Victim Support is the national charity that helps people affected by crime. We are facing many new challenges and opportunities for developing and delivering our services nationwide, and are looking for outstanding people to drive the organisation forward and share our passion in wanting to make a difference in people’s lives.

We're looking to recruit a full time Initial Response Officer to work 37.5 hours per week, 9am–5pm Monday to Friday, including alternate Saturdays with a day off in lieu.

This role will entail contacting victims by telephone to improve and maintain rates of successful direct contact made, and to provide up-to-date and relevant information to victims by carrying out service needs assessments following agreed processes and timescales.

The role will largely include identifying service needs, recording the results of the assessment and providing a tailored response to each victim’s needs. You will also facilitate the delivery of identified needs by referring on to another appropriate service on behalf of the victim using agreed processes, or by directing referrals to an appropriate colleague to allocate a Victim Support worker.

You will need experience of delivering a service in a statutory, voluntary, community or private social care setting and working to agreed standards and procedures.

It is essential that you are able to communicate effectively, verbally and in written form, including telephone skills. It is also necessary for you to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions.

Please contact Jeanette Lawrence on 07909 001 044 if you would like to discuss this role further.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, Cycle to Work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

The successful applicant will need satisfactory clearance of an enhanced Disclosure and Barring Service (DBS) check and police vetting.

The closing date for applications is 9am on Tuesday 5 April 2016.

Interviews are likely to take place on Monday 11 April 2016.

To apply for this role, please download the application form below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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