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Victim Care Officer x 2 - Wakefield

Published: 1 July 2016

Job Type: Service Delivery
Salary: £18,258.31 per annum
Location: Wakefield, West Yorkshire
Closing Date: 15 July 2016

Victim Support is looking to recruit two regular full-time Victim Care Officers to join the team based in our Victim Assessment and Referral Centre in Wakefield. The working hours are 37.5 per week, to be worked in line with the published rota.

The Victim Assessment and Referral Centre is open Monday to Friday, 8am–8pm and Saturday, 9am–5pm. You will be required to work flexibly on a rota basis as follows:

  • Week 1: 9am–5pm
  • Week 2: 12pm-8pm, plus approximately one Saturday per month at this time.

In this role, you will make initial contact with victims of crime by telephone to assess their needs with regards to practical and emotional support and agree cope and recovery plans in order to ensure they receive the most appropriate service. You will deliver immediate support services over the phone, and/or refer victims to other agencies and contact approved service suppliers to deliver services in line with agreed procedures.

You will be highly self-motivated with the ability to liaise confidently with partner organisations, particularly with the police. With the ability to communicate effectively both verbally and in writing, you will demonstrate excellent interpersonal skills, appropriate to the support of people in crisis. Knowledge of Microsoft Office applications is essential, including the ability to enter information into databases and review information within them.

On successful completion of a probationary period your salary will increase to £18,823 per annum.

The successful candidates will require an enhanced Disclosure and Barring Service (DBS) check.

The closing date for applications is 12 noon on Friday 15 July 2016.

Interviews are scheduled to take place week commencing 1 August 2016.

To apply, please download the application pack below. You should provide explicit evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Completed applications should be sent via email to Hannah.Simmonds@victimsupport.org.uk by the closing date. Any applications received after this time will not be considered.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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