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Victim Care Officer - St Asaph (22.5 hours)

Published: 17 March 2016

Job Type: Service delivery
Salary: £10,955.27 per annum (FTE £18,258.30 per annum)
Location: St Asaph, North Wales
Closing Date: 1 April 2016

Victim Support is looking to recruit a part-time Victim Care Officer to be based in North Wales Victim Help Centre, St Asaph. The working hours are 22.5 per week, to be worked in line with the published rota. The Victim Care Unit is open Monday to Friday, 8am–8pm and Saturday, 9am–5pm.

In this position you will contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support the identified needs if appropriate. Following the comprehensive needs assessment you will then ensure all of the victim's needs are met, which may include the liaison with other agencies, along with Victim Support's internal service delivery teams. You will also be required to make follow up telephone contact with victims to check that the service has been appropriately and satisfactorily delivered.

You must be able to communicate effectively verbally and in writing and have excellent telephone skills. Your attention to detail and accurate input into a case management system must be of the highest standard. You must maintain a strong customer focus and be able to demonstrate empathy and a complete understanding of how crime can affect people working and living in the community.

This role would be ideally suited to someone who is passionate about helping people and has had experience of working in telephone based service delivery environment. 

Welsh language skills are essential.

On successful completion of probation your salary will increase to £11,293.80 per annum (FTE £18,823 per annum).

The successful candidate will require police vetting to level 3.

The closing date for applications is 12pm on Friday 1 April 2016.

Interviews are scheduled to take place week commencing 11 April 2016.

To apply, please download the application pack below. You should provide explicit evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Completed applications should be sent via email to Nick.Cooke@victimsupport.org.uk by the closing date. Any applications received after this time will not be considered.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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