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Service Delivery Manager (Victim Care Officer) - Lincoln

Published: 11 March 2016

Job Type: Service delivery
Salary: £21,540 per annum
Location: Lincoln, Lincolnshire
Closing Date: 29 March 2016

We are looking to recruit a part time Service Delivery Manager (Victim Care Officer) in Lincoln, Lincolnshire. This is a temporary post due to end on or before 31 March 2017 with potential to extend should funding be secured. The working hours are 30 per week, to be worked in line with the rota.

Victim Support provides services in Lincolnshire to help people cope and recover from the effects of crime and to work with partners to reduce the likelihood and the impact of crime.  The post holder will contact victims by telephone to undertake a comprehensive needs assessment and commission a range of support services for those with longer term needs if appropriate. You will provide direct support for those with shorter term needs, referring victims to other agencies and contacting approved suppliers to deliver services to victims.

Referrals will be directed to appropriate colleagues to allocate Victim Support workers or volunteers where complexities exist. You will also be required to make follow up contact with victims to check that the service has been appropriately and satisfactorily delivered. You will recruit, manage and support a group of volunteer supporters who deliver outreach services.

You must be able to communicate effectively verbally and in writing and have excellent telephone skills. You must maintain a strong customer focus and be able to demonstrate empathy and control your own emotions. A good knowledge of how people respond to stress and trauma and a good understanding of the importance of confidentiality is required, as well as key skills of problem solving and being able to respond to immediate emotional and practical support needs.

On successful completion of a six month probationary period your salary will increase to £22,206 per annum.

The successful applicant will need satisfactory clearance of an enhanced Disclosure & Barring Service (DBS) check. The position will involve some early evening work and every fourth Saturday, working on a rota basis.

The closing date for applications is 12pm on Tuesday 29 March 2016.

Interviews are scheduled to take place on Wednesday 6 April 2016 or Thursday 7 April 2016.

Please download the application pack below. You should provide explicit evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Completed applications should be sent via email to by the closing date. Any applications received after this time will not be considered.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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