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Initial Response Officer x2 - Worcester

Published: 26 August 2016

Job Type: Service Delivery
Salary: £10,532.51 per annum (FTE £17,554.19 p.a.) increasing on successful completion of probationary period
Location: Worcester
Closing Date: 19 September 2016

This is a temporary contract due to end on or before 31 March 2017.

Victim Support is looking to recruit two part-time Initial Response Officers to be based in our Worcester office, working 22.5 hours per week. Days are flexible and to be agreed with the line manager.

This role offers a first point of contact for victims of crime who call us for support, or are referred to our services by another agency. We are therefore looking for a motivated individual, who is passionate about helping people, to join our high performing Initial Response Team.

You will contact victims by telephone, text and letter to discuss the impact of crime and to explore their needs. You will record the results of the needs assessment and will provide a tailored response to each victim’s needs. You will also identify risk and safety factors, and will support the delivery of needs by referring on to Victim Support’s Community Response Team or other appropriate external services. You will have experience of delivering a service in a statutory, voluntary, community or private social care setting and working to agreed standards and procedures.

You must have excellent verbal and written communication skills. You will know how to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions.

On successful completion of a six-month probationary period, your salary will increase to £10,858.26 per annum (FTE £18,097.10 p.a.).

The successful applicant will need satisfactory clearance of an enhanced Disclosure and Barring Service Check (DBS) and Police Vetting.

The closing date for this role is Monday 19 September 2016 at 9am.

To apply, please download the application pack below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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