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Initial Response Officer - Worcester

Published: 3 May 2016

Job Type: Service delivery
Salary: £14,056 per annum (FTE £17,570 per annum)
Location: Worcester, West Mercia
Closing Date: 20 May 2016

Victim Support is seeking an Initial Response Officer to join our team in Worcester, West Mercia. The working hours are part time, 30 hours per week, to be worked in line with the published rota.

In this position you will contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate. You will refer victims to other agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support. You will be required to make follow up contact with victims to check that the service has been appropriately and satisfactorily delivered.

You must be able to communicate effectively, both verbally and in writing, and have excellent telephone skills. Previous exposure to a high-pressure, fast-paced call centre environment is desirable. You must maintain a strong customer focus and be able to demonstrate empathy and control your own emotions. You should have a good knowledge of how people can respond to stress and trauma and understand the importance of confidentiality.

The Victim Care Unit is open between the hours of 8am-8pm, Monday to Friday and Saturday 9am-5pm. This post is to be worked over 4 days, including every other Saturday.

On successful completion of a probationary period your salary will increase to £14,477.67 per annum (FTE £18,097.10 per annum).

Successful applicants will need satisfactory clearance of an enhanced Disclosure and Barring Service (DBS) check.

The closing date for this vacancy is 12pm on Friday 20 May 2016.

To apply, please download the application pack below. You should provide explicit evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Completed applications should be sent via email to by the closing date. Any applications received after this time will not be considered.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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