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Initial Response Officer - Gloucester

Published: 13 September 2016

Job Type: Service Delivery
Salary: £18,585.20 per annum
Location: Gloucester, Gloucestershire
Closing Date: 3 October 2016

Victim Support is looking for an Initial Response Officer to join our team based in Gloucester. The working hours are 37.5 per week, to be worked in line with the published rota.

This role offers a first point of contact for victims of crime who call us for support, or are referred into our services by another agency. We are therefore looking for a motivated individual, who is passionate about helping people, to join our high performing Initial Response Team.

In this role you will contact victims by telephone, text and letter to discuss the impact of crime, offer support and to explore their needs. You will undertake a needs assessment and will provide a tailored response to these. You will also identify risk and safety factors that might be present and then refer the victim on to Victim Support’s Community Response Team or other appropriate external services if required.

Ideally you will have experience of delivering a service in a statutory, voluntary, community or private social care setting and working to agreed standards and procedures. Confidentiality is key and the successful applicant will need satisfactory clearance of an enhanced Disclosure and Barring Service (DBS) check and police vetting.

You will have excellent verbal and written communication skills. You will know how to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions.

The working hours are generally 11.30am to 7.30pm Monday to Fridays, on a rota that includes two out of four Saturdays (9am-5pm). This role will include some lone working.

On successful completion of a six month probationary period your salary will increase to £19,160 per annum.

The closing date for receipt of applications is 12 noon on Monday 3 October 2016.

Interviews are scheduled to take place on Friday 14 October 2016.

To apply, please download the application pack below. You should provide explicit evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Completed applications should be sent via email to by the closing date. Any applications received after this time will not be considered.

We do not require assistance from any recruitment agency.

Victim support welcomes calls from Textphone users via Text Relay.


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