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Contract Manager – West Midlands

Published: 14 April 2016

Job Type: Service delivery
Salary: £36,860 per annum
Location: Dudley, West Midlands
Closing Date: 25 April 2016

This is a temporary post due to end on or before 12 months from the date of commencement, with potential to extend should funding be secured.

Victim Support is delivering an exciting and innovative new service model to support victims of crime in the West Midlands. We are looking for a senior manager to lead and oversee the delivery of our integrated community support service for victims of crime, as well as specialist support services across West Midlands.

Working closely with the Offices of the Police and Crime Commissioners and other funders in these counties, the purpose of this role is to ensure the provision of vital support services for victims of crime in accordance with service contracts. As Contract Account Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of Victim Support.

You will be part of the senior regional management team and responsible for leading part of the Wales and West of England area strategically, ensuring it complies with national service delivery standards and best practice guidelines. You will also have responsibility for representing the charity in an appropriate and professional manner to key stakeholders, external bodies and the media, whilst acting as a voice for victims in the wider community. A key element of the role is to ensure the success of a high quality, efficient and responsive service to victims, the identification of growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders.

Interested candidates must have experience of operating at a similar senior management level, including responsibility for service development and budgetary and financial control. You will have delivered services in a complex, customer focused organisation and have instigated, managed and successfully implemented change programmes or projects. A proven knowledge of the legal, regulatory, ethical and social requirements relevant to a national charity is essential and you must enjoy and have experience of planning and working strategically.

Please note that travel across a large geographical area is an essential part of this role and you may be asked to work unsociable hours on occasion. The base of work will be a Victim Support office within the West Midlands, which will be agreed with the successful candidate.

This is an exciting opportunity to join a national charity where you can drive change and improvement, and directly contribute towards achieving Victim Support’s vision to champion the interests of victims and provide a high-quality service.

On successful completion of a six month probationary period the salary would increase to £38,000 per annum.

An enhanced Disclosure and Barring Service (DBS) check satisfactory to Victim Support will be required.

The closing date for applications is 12pm on Monday 25 April 2016.

Interviews are scheduled to take place on Thursday 5 May April 2016.

To apply, please download the application pack below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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