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Victim Contact Officer x 3 - London

Published: 21 July 2016

Job Type: Service Delivery
Salary: £20,748 per annum, including London Weighting
Location: Elephant & Castle, London
Closing Date: 22 August 2016

We are looking for call centre staff to speak to victims of crime from all sections of the community to assess and identify the needs of victims and commission a range of services to support those identified needs.  We are looking to recruit a number of full time Victim Contact Officers to work in various locations across the London Boroughs, exact locations will be discussed further at interview.

All appointments will be subject to satisfactory checks made by the Disclosure & Barring Service (DBS).

As a Victim Care Officer, you will help to improve the level and quality of contact with victims of crime from all sections of the community. You will assess the needs of victims and commission a range of services to support identified needs. In addition, you will refer victims on to other agencies, contract approved suppliers to deliver services to victims in line with agreed procedures and direct referrals to an appropriate colleague to allocate a Victim Support worker. It will also be your responsibility to ensure that victims' identified needs are met satisfactorily.

The successful candidates must have the proven ability to communicate effectively, verbally and in written form, including telephone skills. It is important that you deal sensitively with challenging and emotionally charged situations, demonstrate empathy and be able to control your own emotions. You must also have the ability to demonstrate strong customer focus. You should be computer literate with good typing skills, as well as able to work flexibly including evenings and weekends.

In return, Victim Support offers a pension scheme, 25 days (pro rata) annual leave entitlement, voluntary benefits and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses of crime.

To apply, please download the application pack below. Applications should be explicit enough to provide good evidence against the shortlisting criteria, which is marked in the person specification as (s).

Although we would like to inform all candidates whether they have been successful or not at the shortlisting stage, as a charity we are mindful of the costs involved. Therefore, if you have not been contacted within four weeks of the closing date you should take it that you have not been shortlisted on this occasion. We will however contact all unsuccessful candidates in writing after the interview.

The closing date for this role is 9am on Monday 22 August 2016.

To apply, please download the application pack below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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