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Senior Victims' Service Delivery Manager - Woodford Green

Published: 12 April 2016

Job Type: Service delivery
Salary: £34,690 including London Weighting
Location: Woodford Green, London
Closing Date: 2 May 2016

As a Senior Service Delivery Manager you will be accountable for the delivery of Victim Support’s domestic violence support services in the community. You will manage a team of Independent Domestic Violence Advocates (IDVAS), caseworkers and other operational and delivery support staff. You will work closely with other agencies and develop links and networks across the statutory and voluntary sector in order to provide a range of services to meet the needs of victims of domestic abuse.

The successful candidate must have the knowledge and experience of delivering a service, working directly with clients or service users impacted by domestic abuse in a statutory, voluntary or community work setting or complex customer focused organisation. You will also be expected to manage value and provide support to a team that is client service focused.

In addition, you are required to demonstrate a knowledge of and active commitment to promoting equal opportunities and diversity. The successful candidate must have the ability to work without direct supervision, prioritise work and deal with competing needs and interests in an organised and methodical manner. It is also expected that you will be able to gather, analyse and use information and evidence from different sources to solve and resolve problems. The ability to build and develop effective teams and sustain relationships through change programmes is also essential.

You must be skilled at developing and maintaining strong external partnerships and relationships, including experience of working with local boroughs and key partners. We are also looking for a real appreciation of the challenges people may face, and evidence of developing innovative approaches to help people improve their quality of life.

Appointments will be subject to satisfactory checks made by the Disclosure & Barring Service (DBS).

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Any queries about the post should be sent to Maggie Pordage, Domestic Violence Contract Manager Pan London, at or 07956 212 327.

The closing date for applications is 10am on Monday 2 May 2016.

Interviews are likely to be held on Friday 6 May 2016.

To apply, please download the application pack below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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