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Senior Service Delivery Manager - East London

Published: 25 May 2016

Job Type: Service Delivery
Salary: £34,600
Location: East London
Closing Date: 13 June 2016

We are looking for a senior service delivery manager to manage the east London boroughs of our pan-London Domestic Violence service. You will have a strong management style, with the ability to be hands-on when required. You will need to be able to work flexibly to ensure that the service is focused on meeting the complex needs of our service users.

A key part of the role is ensuring that effective partnerships are in place with local authorities, and in particular the Violence Against Women and Girls (VAWG) leads, as well as with a range of other services to ensure that we can effectively meet all of our service users' needs.

Other key tasks include ensuring that performance and targets are monitored and that data is accurately collected, both for reporting purposes, but more importantly to drive service improvements.

The key requirements for the role are:

  • at least two years' management experience
  • extensive knowledge of the third sector, including the provision of domestic violence services and an awareness of the criminal justice system
  • the ability to build and develop effective teams
  • the ability to forge and maintain effective relationships with a range of partners
  • ability to analyse data
  • ability to work in a flexible and proactive manner and to manage change effectively

Appointments will be subject to satisfactory checks made by the Disclosure & Barring Service (DBS).

Please download the application pack below.

Applications should be explicit enough to provide good evidence against the shortlisting criteria. Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Any queries about the post should be sent to Maggie Pordage, Contract Manager for Pan London DV services at or 07956 212 327.

The closing date for applications is 10am on Monday 13 June 2016.

Interviews are likely to be held Friday 17 June 2016

If you are interested in this vacancy and would like to request an application pack please email quoting the full job title and reference number when requesting an application pack.

We do not require assistance from any recruitment agency.

Victim support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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