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Senior Service Delivery Manager - East London

Published: 15 March 2016

Job Type: Service delivery
Salary: £32,110 including London Weighting
Location: East London
Closing Date: 31 March 2016

As a Senior Service Delivery Manager you will be accountable for the delivery of Victim Support’s services in the community. You will manage a team of Enhanced Service Delivery Managers, Service Delivery Managers and other operational and delivery support staff. You will work closely with other agencies, and will develop links and networks across the statutory and voluntary sector in order to provide a range of services to meet the needs of victims of crime.

The successful candidate must have the knowledge and experience of delivering a service, working directly with clients or service users in a statutory, voluntary or community work setting or complex customer focused organisation. You will also be expected to manage value and provide support to a team that is client service focused. In addition, you are required to demonstrate a knowledge and active commitment to promoting equal opportunities and diversity.

The successful candidate must have the ability to work without direct supervision, prioritise work and deal with competing needs and interests in an organised and methodical manner. It is also expected that you will be able to gather, analyse and use information and evidence from different sources to solve and resolve problems. The ability to build and develop effective teams and sustain relationships through change programmes is also essential.

Appointments will be subject to satisfactory checks made by the Disclosure & Barring Service (DBS).

To apply, lease download the application pack below and return it to by the closing date, quoting the full job title and reference number.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which is marked in the person specification as (s). Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

Any queries about the post should be sent to Maggie Pordage, East London Area Manager, at or 07956 212 327.

The closing date for applications is 9am on Thursday 31 March 2016. 

Any applications received after this time will not be considered.

Interviews are scheduled the week commencing the 11 April 2016.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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