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Enhanced Service Delivery Manager x2 - West London

Published: 3 August 2016

Job Type: Service Delivery
Salary: £26,000 per annum including London Weighting
Location: West London
Closing Date: 18 August 2016

We're looking for two Enhanced Service Delivery Managers to join our team in West London.

The main purpose of this role is to recruit and develop volunteers who will support victims of crime. You will also develop local key stakeholder relationships with a view to enhance partnership working and assist in obtaining local funding. You will have the responsibility of maintaining and enhancing service delivery standards.

The successful candidate must have knowledge and experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. You must also have an understanding of maintaining confidentiality, safe working practices and the maintenance of files in accordance with the Data Protection Act.

You should be able to demonstrate your active commitment to promoting equal opportunities and diversity. It is also essential that you are able to work without direct supervision, and can prioritise your work and deal with competing demands in an organised and methodical manner. The ability to gather, analyse and use information and evidence from different sources to solve and resolve problems is also essential.

Appointments will be subject to satisfactory checks made by the Disclosure & Barring Service (DBS) and references.   

In return, we offer a pension and an array of voluntary benefits. We also offer 25 days annual leave (pro-rata) and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Due to the high volume of applications we receive, we will only contact people who have been shortlisted for interview.

The closing date for applications is 5pm on Thursday 18 August 2016.

Interviews are likely to be held the week commencing 29 August 2016.

To apply, please download the application pack below and return it to by the closing date, quoting the full job title and reference number.

We do not require assistance from any recruitment agency.

Victim Support welcomes calls from Textphone users via Text Relay.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.


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