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Supportline

If you want to talk to someone, call our Supportline on 08 08 16 89 111.

Dial 141 to hide your number. Please check with your network provider as this doesn’t work on some mobile networks.

Normal opening hours for the Supportline are:

  • Weeknights Monday to Friday 8pm to 8am 
  • Weekends Saturday 5pm to Monday 8am 

 

About the Supportline

The Supportline is our national telephone helpline which handles over 19,000 calls and 4,000 emails a year. The Supportline is there for you to talk about your experience of crime anonymously and in confidence. Supportline volunteers can give you emotional support and information over the phone, or by email, and put you in touch with our local offices and with other organisations that can help you.

We’re just a phone call away and because it's just a phone call, you're in total control of what's happening – you can end the call at any time, and no one needs to know who you are, or where you're calling from, unless you want them to.

Text Relay and interpretation

Deaf and hard of hearing victims can contact us using Text Relay 18001 08 08 16 89 111. The Supportline also has an interpretation service for people who do not speak English as a first language.

Other ways to contact the Supportline

Our Supportline can also give you information by letter and by email. Unfortunately though, they can't give face-to-face support, but they can put you in touch with our local offices which do offer face-to-face help.

The Supportline address for letters only is:

Hannibal House Elephant and Castle Shopping Centre
London 
SE1 6TB

Our email address is supportlineemail@victimsupport.org.uk

Please note: the best way to request information or support through the website is through our callback facility. If you prefer, you can still email us, but bear in mind that sending personal information about yourself or your situation over a standard email is not secure.

If you can't get through to our Supportline

If you’re feeling desperate and need to speak to someone outside of the Supportline hours, or are having problems getting through at busy times, you can also contact the Samaritans on 08457 90 90 90 for the cost of a local call.

Or you can email them at jo@samaritans.org

We’ve received 1,086,998 police referrals in the last year.

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