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Norfolk and Suffolk Restorative Justice Service

Victim Support has been commissioned by the Norfolk and Suffolk Police and Crime Commissioners to deliver a safe, victim-focused service that will enable victims of crime to communicate directly with their offender to explain how they have been affected and what can be done to repair the harm. All cases are managed by trained restorative justice facilitators.

The Restorative Justice Service gives offenders the opportunity to acknowledge and address the harm they have caused and to take steps to change their behaviour. It supports and complements other victim services being delivered under the Victims’ Code by Victim Support, the Norfolk and Suffolk Police and Crime Commissioners/Constabularies and other partners. 

What is restorative justice?

Restorative justice brings together victims harmed by crime and those responsible for that harm to find a positive way forward for all concerned. It gives victims the chance to have their say, to get answers to their questions, and to move on with their lives.

Restorative justice is no longer just an alternative to a prosecution; it can now be offered to victims of any type of crime at any time, even after a case has been dealt with at court.

Restorative justice is a voluntary process; it only takes place if it is safe to do so and if the victim wants to participate. It has been shown to help victims of crime cope with the initial impact of a crime or incident and recover from it.

Government research has shown that, in cases which resulted in a restorative justice meeting, 85% of victims were satisfied with the outcome. The research also concluded that restorative justice reduces the frequency of reoffending by 14%.

How does it work?

How does it help the victim?

Why should offenders take part?

Restorative justice in action

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