What is your role at Victim Support?
I've been volunteering with the Victims' Service since 1992.
What inspired you to volunteer and what motivates you to keep volunteering with Victim Support?
I had a burglary at my home and things were taken that could never be replaced. Although the police and insurance company were very good, it took me a long time to get over the shock. The local police were my reason for joining Victim Support – I hope that I can be helpful and supportive to other victims.
What are your main volunteer duties?
I have face to face meetings with people in their home or Victim Support office. I also provide telephone support.
What skills and experience do you bring to the role?
I think that being able to listen is very important. Being a daughter/wife/mother/grandmother offers many challenges and, alongside a full-time job, the ability to accept life from different angles. I have been with Victim Support for 24 years, sitting on the Shropshire Victim Support committee as vice-chair for eight years, but have always enjoyed the supporting role.
What have you gained from your volunteering experience?
You do not volunteer with a view to gain. However, successful meetings with victims bring their own reward.
What would you say to people thinking about volunteering with Victim Support?
It is a unique experience and an opportunity to help people when they are at their most vulnerable.
What three words would you use to describe your volunteering experience?
Supporting, challenging and satisfying.
Listen to Claire talk about her experience as a Victim Support volunteer in her video interview for the West Mercia Police and Crime Commissioner Awards.
If you'd like to volunteer for Victim Support like Claire, find out how you can get involved on our volunteering pages.