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Fair Processing Notice – Supporters

Under data protection requirements Victim Support is required to inform you how we will process any information that we hold in relation to you. This Fair Processing Notice is specific to supporters of Victim Support. Victim Support’s main Privacy Notice also forms part of our commitment to respecting and keeping safe personal information.

Legal basis of processing

  • Victim Support processes information about you on the basis of consent, and where necessary on the basis of explicit consent

Victim Support ensures that it has opt in consent from supporters as to what they want to hear from the charity in relation to and through what communication channel they want to hear.

What information we hold, why we hold and what we do with it

In relation to supporters in general

  • Personal details, such as contact details, date of birth, and other personal information for identifying you as an individual

  • What you want to hear from us about and how you want to hear from us

  • Other details individuals choose to provide, including where applicable equality, diversity and inclusion information (so that Victim Support can monitor how inclusive we are as a charity)

In relation to donors and sponsors

  • Information relating to the administration of donations and sponsorship (further detail on why we hold such information and what we do with it is provided here)

In relation to individuals who sign up to Victim Support’s weekly lottery

  • Information relating to the administration of Victim Support’s lottery (further detail on why we hold such information and what we do with it is provided here)

In relation to individuals who use Victim Support’s online shop

  • Information relating to the administration of our online shop (further detail on why we hold such information and what we do with it is provided here)

In relation to individuals who make donations to Victim Support via third-party giving websites

  • Information relating to the administration of donations via third-party giving websites (further detail on why we hold such information and what we do with it is provided here)

In relation to individuals who make enquiries about volunteering and fundraising opportunities, or our online shop

  • Information relating to keeping an accurate record of how enquiries are handled

 

Why we would share your information

Organisations/agencies we may share your personal information with include:

  • Third party providers that provide payment services to individuals who want to donate to or sponsor Victim Support, or who want to sign up to Victim Support’s weekly lottery, as well as fulfilment houses that ensure individuals who want to use our online shop receive the products and services they purchase

  • Third-party giving websites that provide a service to individuals who want to support Victim Support through these giving websites

  • Her Majesty’s Revenue and Customs where individuals who give to Victim Support have declared an amount eligible for Gift Aid

  • Hireserve, who provide our web-based recruitment platform to allow individuals to apply to work for or volunteer with Victim Support

We would not otherwise share your information without your consent.
 

How long we would hold your information and where we store your information

The information will be retained for no longer than is necessary for the purposes for which the information is processed. Where Victim Support has opt in consent from supporters as to what they want to hear from the charity in relation to and how they want to hear about it we ensure that this consent is renewed every two years. Where consent is not renewed information in relation to supporters in general (see above) is securely disposed of. Where information needs to be retained, for example in relation to a transaction with an individual, we ensure the retention period is in line with legal and best practice requirements. Financial records, for example in relation to donations and sponsorship from an individual, are normally retained for up to 10 years.

Victim Support’s own systems are all based in the UK. Where an individual has opted to receive further updates from Victim Support, from time to time we may use SurveyMonkey and similar tools for communicating with you and carrying out surveys that may collect personal information relating to you. Information entered on some of these tools may go outside the European Economic Area (EEA). Information provided through third-party giving websites may also be processed outside of the EEA. Further detail on transfers of personal information outside of the EEA is provided here. No other personal information is transferred outside of the EEA.
 

Your rights

Data protection requirements mean that you have specific rights in relation to information about you held by Victim Support. You have a right to:

  • Be informed of how information about you will be used (Right to be informed)

  • Access information held about you (Right of access)

  • Request that information about you that is inaccurate or incomplete be rectified (Right to rectification)

  • Request deletion or removal of information about you in specific circumstances (Right to erasure)

  • ‘Block’ or suppress processing of information about you (Right to restrict processing)

  • Obtain and re-use information held about you for your own purposes across different services (Right to data portability)

  • Object to processing of information about you (Right to object)

  • Withdraw consent at any time where your information is being processed based on that consent

  • Lodge a complaint with the Information Commissioner’s Office in relation to processing of information about you. The Information Commissioner’s Office can be contacted at:​​

    ​Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Cheshire SK9 5AF

You have a right to object to the processing of information about you.

If you have any questions relating to this Fair Processing Notice or to exercise your rights in relation to information we hold about you please contact supporter.care@victimsupport.org.uk or call 0808 168 9026.

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